R10 000 bill!!!

I refer to Ayanda's reply req ***. Please send a copy of my husband's contract stating that he pays out of bundle rate of 0.87 per mg exc vat. This is disgusting as it equates to just under R1000 a gig. This is what MTN is charging their clients!! R10000 a gig! I am going to the newspaper with this! My husband \downloaded"9 gigs and you charged him R10 953 in one month! Why is this not explained in laymens terms when clients take out a contract?? Why is there no warning that the client reached their limit and will now be charged out of bundle rate? You just let the download continue! *********** the poor! You took my husband's whole salary.What do we eat?? We wanted to know if this can be REDUCED. Nobody is coming back to us. Please also check if there is no additional phone numbers linked to his account in error as my husband downloaded a game for our son (which did even complete) and it costed us R10 953. Our bill is always R229 per month which we pay diligently every month. Please send the copy of the contract via email and please let a manager phone my husband. We keep on asking for someone to phone but NOTHING?? ***. I am waiting for your promt reply."""