LM
Lebogang M
1 reviews | Active since Mar 2009
01 Jul 2015, 08:57
R u *****ing from me to pay for striking employees
Good Day,<br> <br> I am unable to get clarity as to why MTN is still billing me despite cancelling my contract effective December 2014. I was made aware that the last debit order would still go through for January 2015
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MTN South Africa's replyOfficial
08 Jul 2015, 15:29Hello theb,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** was cancelled on the 2nd of June 2015. Our system shows that we only received a request for the numbers *** and *** to be cancelled on the 5th of January 2015. There is no previous request for the number *** to be cancelled hence the number was not cancelled earlier.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** was cancelled on the 2nd of June 2015. Our system shows that we only received a request for the numbers *** and *** to be cancelled on the 5th of January 2015. There is no previous request for the number *** to be cancelled hence the number was not cancelled earlier.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
MTN South Africa's reply08 Jul 2015, 15:29
Official
Hello theb,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** was cancelled on the 2nd of June 2015. Our system shows that we only received a request for the numbers *** and *** to be cancelled on the 5th of January 2015. There is no previous request for the number *** to be cancelled hence the number was not cancelled earlier.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** was cancelled on the 2nd of June 2015. Our system shows that we only received a request for the numbers *** and *** to be cancelled on the 5th of January 2015. There is no previous request for the number *** to be cancelled hence the number was not cancelled earlier.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda