CP
Charlton P
1 reviews | Active since Aug 2016
05 Oct 2018, 08:44
R Shuter, please can you implement a client centricity program at MTN
Good day Mr R Shuter
Can you please implement a training program for your staff on Client centricity. I have been waiting for a problem with my line to be fixed for a month now. Numerous calls, messages and 3 hello peter complaints, it is still not resolved.
Regards
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Charlton P's updateReviewer Update
05 Oct 2018, 11:20Now the poor service makes sense. Even the CEO is not bothered about complaints from his customers. Hence complaints posted after this one has received the usual empty responses and this one is ignored. MTN culture = Arrogance towards customer needs.
CP
Charlton P's update05 Oct 2018, 11:20
Reviewer Update
Now the poor service makes sense. Even the CEO is not bothered about complaints from his customers. Hence complaints posted after this one has received the usual empty responses and this one is ignored. MTN culture = Arrogance towards customer needs.