1 reviews | Active since Oct 2012
R 480 JUST GOING MISSING IN 2 DAYS
My husband had R 80 on his phone this morning, when he checked again it was gone.<br> I recharged him via my bank card with R 200 which is still not reflecting.<br> I then recharged him with another card with R 30 and it is now the only amount reflecting.<br> He even exchanged his loyalty points for airtime which has also disappeared.<br> After receiving no useful help from your consultants the first 2 times I called, I sent the email.<br> After the mail was sent another R 200 disappeared.<br> I then tried your call center again and a very helpful lady assisted me with logging an investigation.<br> ***<br> <br> Please escalate this matter or I will be taking this further as we cannot load airtime and it is gone within minutes so the phone is unusable.<br>
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the R200.00 airtime recharge didn't go through as it's not on our systems we only have a richarge history of R30.00 as it shows below, kindly check with your bank the R200.00 traonsaction.
Voucher Type Logical CHEQUE GUARANTEE SERVICES 2016-01-15 07:41:11 R30.00.
As for the R199.46 that went missing , it shows that it was used for internet connection as it shows below:
2016-01-14 13:12:29.0 DATA (4000) 278*****888 *** bytes *** bytes 198.96 1|102:19946.00:50.00:19896.00:cents 198.96
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the R200.00 airtime recharge didn't go through as it's not on our systems we only have a richarge history of R30.00 as it shows below, kindly check with your bank the R200.00 traonsaction.
Voucher Type Logical CHEQUE GUARANTEE SERVICES 2016-01-15 07:41:11 R30.00.
As for the R199.46 that went missing , it shows that it was used for internet connection as it shows below:
2016-01-14 13:12:29.0 DATA (4000) 278*****888 *** bytes *** bytes 198.96 1|102:19946.00:50.00:19896.00:cents 198.96
Kind Regards
Nompumelelo
REQ:***