NZ
Nhlanhla Z
1 reviews | Active since Feb 2012
28 May 2015, 11:23
R 245 monthly average to R 3700.00 in 1 month.
This is a sad state of affair, out of the blue. MTN bills me for R 3700.00 whereas my monthly usage has an average of R 245.00 a month. Something must really be wrong from their billing system. The challenge is that they will be deducting from my salary by the end of the month yet there is no opportunity to query this figures. As all communication channels are closed e.g. call Centre and MTN service centres.<br> <br> MTN please attend to my query urgently
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MTN South Africa's replyOfficial
04 Jun 2015, 15:35Hello nhlaman,
We do apologize for the breakdown in service experienced.
Due to the industrial action we facing, some of our customer service channels have been down or receiving high volumes of requests which resulted in longer waiting periods.
We see that you've requested your line to be hard suspended. We've now also requested our Billing Department to validate the additional usage of R2922.20 (packet switch data call charges). The reference number for the request logged with our Billing Department is REQ:***.
The packet switch data call charges is the additional usage that has been generated after you used up your 2GB data bundle provisioning for the month. The charges could have been generated with software and security updates of the tablet or laptop that you're using.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service experienced.
Due to the industrial action we facing, some of our customer service channels have been down or receiving high volumes of requests which resulted in longer waiting periods.
We see that you've requested your line to be hard suspended. We've now also requested our Billing Department to validate the additional usage of R2922.20 (packet switch data call charges). The reference number for the request logged with our Billing Department is REQ:***.
The packet switch data call charges is the additional usage that has been generated after you used up your 2GB data bundle provisioning for the month. The charges could have been generated with software and security updates of the tablet or laptop that you're using.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply04 Jun 2015, 15:35
Official
Hello nhlaman,
We do apologize for the breakdown in service experienced.
Due to the industrial action we facing, some of our customer service channels have been down or receiving high volumes of requests which resulted in longer waiting periods.
We see that you've requested your line to be hard suspended. We've now also requested our Billing Department to validate the additional usage of R2922.20 (packet switch data call charges). The reference number for the request logged with our Billing Department is REQ:***.
The packet switch data call charges is the additional usage that has been generated after you used up your 2GB data bundle provisioning for the month. The charges could have been generated with software and security updates of the tablet or laptop that you're using.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service experienced.
Due to the industrial action we facing, some of our customer service channels have been down or receiving high volumes of requests which resulted in longer waiting periods.
We see that you've requested your line to be hard suspended. We've now also requested our Billing Department to validate the additional usage of R2922.20 (packet switch data call charges). The reference number for the request logged with our Billing Department is REQ:***.
The packet switch data call charges is the additional usage that has been generated after you used up your 2GB data bundle provisioning for the month. The charges could have been generated with software and security updates of the tablet or laptop that you're using.
Regards
Tim
MTN Complaints Management Team: REQ:***