nB
nicholas B

1 reviews | Active since Sept 2015

04 Sept 2015, 10:12

R 2369.80 BOGUS DATA BILL

I received a data bill on a simcard that I possibly use maybe once a month and in total have probably used 300mb data in a year. The bill was for 2823.91 MB @ R 2369.80.<br> <br> I inquired and was sent an email from 808 stating that the charge was valid with an attached excel doc showing a couple dates and usage. <br> <br> I have rep**** multiple times with no response. I have explained that if you look at the excel doc they sent it is based on GPRS. I calculated the GPRS maximum speed and worked out the hours they said I was connected for and in stark contrast, IF i had actually used the data non stop over the hours they mention at FULL speed, I would have only received a bill of about R 600.00. I also sent other complaints I found on FIN24 where other customers have also had the same issue in only the same months which is Aug/Sept 2015.<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply04 Sept 2015, 15:58
Official
Hello nicbig,

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that as per the sim serial number provided, the usage was generated directly from this sim number. The usage has been validated as correct.

We sincerely hope that the above is in order and hope that we are able to restore your faith in us.

Kind regards
Farhaana
REQ:***