R 18 k bill not resolved more than 3 months later

MTN has caused me great stress, inconvenience and financial loss due to lack of assistance pertaining to *****, committed on my MTN account.<br> <br> 3 cellphone numbers, each averaging about R 5 K, were billed to myself, 3 months in a row. Debit orders ranging from R 16 - R 18 k per month, were deducted from my bank account.<br> <br> I've incurred numerous phone calls, bank charges, parking costs, emails, visits to branches, visits to police stations for affidavits, certified copies of ID ( lost twice and submitted in two different provinces ) etc to have this matter resolved and I can honestly say, the service received from *****, branches, regional management, billing etc is pathetic, to say the very least. There is zero concern for clients.<br> <br> If MTN had just bothered to check the specimen signature on my existing account, possibly none of this would have transpired, yet, as the client, I have been given a run around second to none in an effort to resolve their error.<br> <br> I STRONGLY caution anyone from making use of MTN. <br> <br> PS : Their customer service line doesn't get answered, no one replies to their customer service email address and Hello Peter posts get a generic response, to which no resolution