1 reviews | Active since Aug 2009
QUOTED &OVERCHARGED new customers more important
I contacted mtn to enquire about migration from my existing contract to the sky package.<br> after speaking to 2 unhelpful people I got through to a Johan who assisted perfectly and informed me that I would only have to pay R1499 + cli and itemised billing based on this I agreed , call was on the 16th Feb 2015.<br> end of Mar & APR MTN took R2170 from my account charging me R1799 + my device promo fee from my existing contract...but they charge R1799 with a device as per their website??!!<br> Johan mailed me after I spoke to more then 1 person trying to get help and said he sent the query to billing to sort out , since then I have spoken to so many people in vain, today I spoke to a Riedwaan who says will get the recording and even if I am telling the truth they will still not be able to give me this rate till the end of my contract in Nov, I have previously requested the voice recording but he called to say he couldn't find the recording.i sent proof of mails. <br> if MTN cannot honour the price I was quoted then I can rather move to another service provider.<br> 2 months now I have been overcharged almost R700 , and still nothing sorted out , now told the pricing is for new customers and not me!???
Good day Yacoob,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it had caused.
Kindly be advised that the monthly subscription for the Sky package was corrected on your account and a credit was passed on the 2015-05-13.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
Good day Yacoob,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it had caused.
Kindly be advised that the monthly subscription for the Sky package was corrected on your account and a credit was passed on the 2015-05-13.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
