CV
Charl V
1 reviews | Active since Sept 2013
01 Sept 2015, 09:03
Quote to terminate contract
Good day<br> <br> I am really fedup with MTN as their customer service is really a big dissapointment to me. I want terminate my contract and would like to find out what will the fee be for early termination so that I can pay and terminate my contract. After 5 emails, 2 phone calls I still haven't received my quote. Everytime they tell me that it will be sent to the account department so they can work out a quote and then the quote will be mailed to me. It has been 3 weeks and still nothing. Really dissapointing!! Would not recommend MTN to anyone.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
01 Sept 2015, 13:46Hello Charl_Vermeulen,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly note that we've requested our Cancellations Department's management team to get the early termination fees calculated and sent directly to yourself.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly note that we've requested our Cancellations Department's management team to get the early termination fees calculated and sent directly to yourself.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply01 Sept 2015, 13:46
Official
Hello Charl_Vermeulen,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly note that we've requested our Cancellations Department's management team to get the early termination fees calculated and sent directly to yourself.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly note that we've requested our Cancellations Department's management team to get the early termination fees calculated and sent directly to yourself.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
