CB
Char B
1 reviews | Active since Apr 2015
16 Feb 2016, 12:20
quote to convert to prepaid
On the 01st February, I called MTN as I'm leaving for Singapore on the 28th February 2016.I asked the agent to give me a quote to convert my sim to prepaid .A week later on the 7th February had to call in again for another request for a quote. Called in yesterday and was told that i needed to wait 7 days. It is the 16 February with no quote or anything . When you look for me to debit order me for next month and there's no funds , don't say i didn't warn you.<br> <br>
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MTN South Africa's replyOfficial
18 Feb 2016, 08:49Hello Charbeg,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that your contract only expires 2016-07-06, payment need to be made until contract expires or early termination payment.
Samsung S4 mini device price=R 5,198.32
R5198.32 divided by 24 months=R216.59
R216.59 x 5 remaining months=R1082.95
+
Un-billed invoice for March balance (not finalized as yet estimated amount) R422.01.
Estimated early termination fee R1504.96.
Note the balance for R582.01 will be debited and is not included in the early termination fee.
Absa account number:***, code 632005.
Please make the payment at any Absa bank use your cell number as reference once paid please fax payment to *** to cancel the contract and convert to prepaid.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that your contract only expires 2016-07-06, payment need to be made until contract expires or early termination payment.
Samsung S4 mini device price=R 5,198.32
R5198.32 divided by 24 months=R216.59
R216.59 x 5 remaining months=R1082.95
+
Un-billed invoice for March balance (not finalized as yet estimated amount) R422.01.
Estimated early termination fee R1504.96.
Note the balance for R582.01 will be debited and is not included in the early termination fee.
Absa account number:***, code 632005.
Please make the payment at any Absa bank use your cell number as reference once paid please fax payment to *** to cancel the contract and convert to prepaid.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply18 Feb 2016, 08:49
Official
Hello Charbeg,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that your contract only expires 2016-07-06, payment need to be made until contract expires or early termination payment.
Samsung S4 mini device price=R 5,198.32
R5198.32 divided by 24 months=R216.59
R216.59 x 5 remaining months=R1082.95
+
Un-billed invoice for March balance (not finalized as yet estimated amount) R422.01.
Estimated early termination fee R1504.96.
Note the balance for R582.01 will be debited and is not included in the early termination fee.
Absa account number:***, code 632005.
Please make the payment at any Absa bank use your cell number as reference once paid please fax payment to *** to cancel the contract and convert to prepaid.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that your contract only expires 2016-07-06, payment need to be made until contract expires or early termination payment.
Samsung S4 mini device price=R 5,198.32
R5198.32 divided by 24 months=R216.59
R216.59 x 5 remaining months=R1082.95
+
Un-billed invoice for March balance (not finalized as yet estimated amount) R422.01.
Estimated early termination fee R1504.96.
Note the balance for R582.01 will be debited and is not included in the early termination fee.
Absa account number:***, code 632005.
Please make the payment at any Absa bank use your cell number as reference once paid please fax payment to *** to cancel the contract and convert to prepaid.
Kind Regards,
Alice van der Merwe
***