Quick to upgrade contracts, take years to cancel them.

I've been trying to cancel my contracts for a while now. I’ve emailed retenstions and customer care, spoken to “champions”, one of them letting putting me on hold for 20 min then ending the call, the other “Janelle” transferring me to the billing department and promise to someone will transfer me back to her, only to get to the billing department's voicemail cutting my call. Don't even talk about the others.

Its pathetic. MTN is so quick to upgrade your contract, or send you notifications everywhere on social media that you qualify, but takes forever to cancel your them.

After nearly 20 years, I have had it. I consider my last email as a notice. And after 20 days, I will take legal action if the matter is unresolved. I'm done with corporations who think nothing of a loyal, paying customer.