Quick to take your money and zero service to the little guy

Been trying to be in contact with MTN, phone calls and emails throughout the month and still I have not been helped. I have been with MTN for atleast 10 years and have never had a problem until now.

I upgraded my device beginning of the month, 1st device was faulty, replaced and 2nd device was also faulty. I returned the device within 7 days and I was told it cannot be replaced because there was no stock and i was willing to wait for stock but they said that's not possible, it can only go in for assessment which will take 4 to 5 weeks. So now I am paying for something that I don't have or wasnt working correctly. Which is very unfair to me as the customer.

Which is noty only problem, also have not recieved my promo data since upgrading and my anytime data was not working, not sure if it is working now as I am using alternative data sources.

And good luck trying to cancel a contract, put on hold for 30min before giving up, every single time!! And sending an email didn't get me anywhere either.