Quick to take money, but slow to pay BACK!

A ********** contract was opened on my name in September, the end of October the 1st debit order went off, I called them immediately to report the problem, a few days later I received a letter stating that the contract was cancelled as they have found that it is **********. At the end of November they deducted money again. I have now followed up numerous times and every time the person on the phone says they will send a email to follow up... Does anyone at MTN read their mails? Does not seam like it. <br> <br> Where is the customer service? I can not believe that anyone would want a contract with a service provider with this kind of aftersales service! <br> <br> I even tried tweeting to get some one to assist (since Beginning of December) but guess what... No one has phoned me.