QUICK TO TAKE MONEY BUT NOT QUICK TO SUPPLY A SERVICE!!!!!

On Monday, 2 June 2025, I placed an online order for the MTN She****00 deal at a monthly rate of R399. I completed the transaction telephonically with an MTN Online Sales Consultant and was informed that I needed to pay two months in advance. I comp**** and paid a total of R784.70 via an emailed payment link for order reference number ***.

On Thursday, 5 June, delivery was attempted by DSV Couriers. However, due to a technical fault with their system, the courier was unable to scan my fingerprints despite making several attempts (5–6 times). I provided my ID and proof of address, which should have reasonably sufficed for verification, but the device was not delivered, and no alternative solution was offered by the courier or MTN.

I am extremely dissatisfied with this experience. I paid in full for 2 months and in good faith, yet the product and service were not delivered. I requested that the transaction be cancelled and a full refund issued. As instructed, I emailed my proof of payment and banking details to MTN on 5 June and again on the 10th June.

To date, I have not received any feedback or confirmation of my refund. I am currently without internet access and financially out of pocket, which is unacceptable and deeply inconvenient. Furthermore, attempts to resolve this matter via MTN’s customer care and complaints channel have been futile — I am continually transferred from agent to agent, receiving only scripted responses and no actual resolutions.