QUICK TO TAKE MONEY BUT NEVER DELIVER

I placed an online order with MTN for a wifi router, they immediately deduxted money from my account but failed to deliver the router because their stupid courier DSV said they cant deliver if i dont provide a hardcopy proof of residence. I dont have access to printing facilities, I only have soft copies. Since they cant assist they should just refund my money and I will go to a service provider willing to help me. I call almost everyday but no one is assisting, I just want my money back they can keep their stupid router and network. I HATE YOU MTN taking from the poor to enrich yourselves sies you should be ashamed.