Quick to Sell - Pathetic with after sales service

This is the exact reason why I never do loyalty/customer service ratings. Sales staff quick to sell but when the questions and concerns arise thereafter they are nowhere to be found. I did an Upgrade and was promised a copy of contract as well as a credit to be processed for incorrect billing. Services that we incorrectly billed were to be removed which also does not seem to have happened. Credit request was processed and an amount much less than the credit amount was done with no explanation. I renewed my contract for R179.00pm (VAT incl) and have never since had an invoice below R230.00. Now I can understand the first month where I'd have to fork out an upgrade fee, but thereafter it should normalise to the R179.00pm. That has never happened. After visiting Customer Care Centre last week Monday I was promised feedback by a lady, I think her name was Farah - and guess what it's a week later already and no feedback. And once again the invoice comes and now even more charges appear. This is pathetic! I have not in a long while experienced such stinking customer service. No one is willing to give Manager details so that this can be brought under his/her attention. <br> <br> Jonathan Louw