Quick to cash in poor services

I went on Sunday to MTN Northgate purchased LTE Sim and router which I paid for the service and was told all is fine today still the 5th of May I am still not connected so tell me am I running a charity where I donated my money without getting the service if already as a new client experiencing such how is the relationship going to be like in a long run. Business are taking customers for a ride and I don't think the consumer protection act is doing enough for such behavior if u cancel they will be telling you of all the T and Cs of which they the business are the ones who bridge that contract. As to when am I going to be connected they know but I want my prorated money back