SA
Simmi A
1 reviews | Active since Jul 2015
12 Apr 2019, 14:20
Quick on taking my money
Still waiting for a refund from MTN since January. I queried them several times, got thrown from pillar to post continuously. The fact that customers have to put up with this pathetic service delivery is disturbing.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
15 Apr 2019, 13:59Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply15 Apr 2019, 13:59
Official
Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's replyOfficial
17 Apr 2019, 10:11Good day
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention and a ticket was logged for a banking refund to your account (ref:- ***)
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention and a ticket was logged for a banking refund to your account (ref:- ***)
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply17 Apr 2019, 10:11
Official
Good day
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention and a ticket was logged for a banking refund to your account (ref:- ***)
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention and a ticket was logged for a banking refund to your account (ref:- ***)
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman Complaints Management team