1 reviews | Active since Feb 2017

13 Mar 2017, 12:52

Quick, easy and super convenient!

<p>I did an online application for a new contract with MTN. I have never dealt with this network before and I was a bit sceptical about changing provider, but I am so happy that I did.</p> <p>An agent by the name Danielle (sorry if I am spelling the name incorrect) assisted me the following day to get all the necessary details that they needed.</p> <p>That same night, I got an SMS to declare that the application was approved. The next day, I got an SMS to confirm that my device is with the courier and I got a tracking number.</p> <p>This morning, I got an SMS to remind me about the RICA documents that I would need to present at delivery and I already got the device this morning.</p> <p>WOW! I am so thankful for the excellent level of service received througout this whole process - it was really easy to deal with the company and I am looking forward to future dealings with MTN.</p> <p>Really recommending it to all:):)</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Mar 2017, 21:29
Official

Good Day,

Thank you for taking time to give us feedback.

It is only with feedback from our customers we are able to improve on the areas that needs attention the most. This compliment will reach the attention of Danelle senior management.

We look forward to continue improving on our service delivery to you.

warm regards

mike

REQ:***

Best regards,