Questionable service delivery.

Questionable service delivery by one of the MTN store assisstant.On the 1 March 2026 at about 09:45 to 09:50 i visited mtn store in Wonderboom Junction in Pretoria.My contact number had been deactivated for almost 24 on the number that i had been using from 1998,i could not make nor receive calls,that also affected my emails.I have been requesting clarity on this matter from as early as 2020/2021.I had ported the number to Telkom since the year 2018.The reception i received from some Afrikaans speaking lady who blocked me at the store entrance was surprising.To my surprise it was early in the morning and the store was not even closer to closing.She had just assisted some family of four,when i arrived at the store,she intentionally refused me access to the store,which was surprising to me,i insisted that she checks their system what could be the reason for my numbers blockage,she refused i then requested a statement on my contract sim card with mtn,she wanted to refer me to online platform,i then insisted that she provides me a hard copy of my account since it was a (Data Only Sim Card) but my account was debited many different amounts not agreed upon.