1 reviews | Active since Jun 2015
Questionable billing and poor service
1. I was billed R4200 in May where I usually pay R2100. Could not get hold of anyone on 808 so reversed the transaction. Received an SMS today from MTN that they will be debiting R11 000 at the end of June. Imagine the HORROR!!!!! What am I paying for MTN? And of course 808 does not go through have spent the day trying to do that. went in store and was told to call 808.<br> <br> 2. I sent my Note 4 to MTN Killarney for a warranty assessment 2 months ago. I still haven't received any feedback and unfortunately Killarney staff have \their hands tied". But MTN does not have their hands tied when it comes to billing (incorrectly at that).<br> <br> 3. I did an upgrade for my 2 lines in February on a contract top-up (this is the 3rd upgrade by the way) in Killarney. To my surprise my lines were suspended for a time because I had exceed credit limit apparently one of the line had not been capped as requested upon upgrade (and by the way it has always been capped so why it was uncapped I don't know). I am not paying for somebody's mistake!<br> <br> What is particularly frustrating is there is no-one to talk to.<br> FIX THIS MTN BECAUSE I HAVE HAD IT WITH YOU GUYS..."""
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Tshepiso
MTN Service Provider
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN.
We apologise for the inconvenience cause.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
Best regards,
