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Mash D

1 reviews | Active since Apr 2017

06 Apr 2018, 15:13

Query unresolved since February to april

********** account Refund ; I firstly talked to KHANYISILE NGOBO about the account which was ********** in my name as from 2016 till February 2018 . She asked for affidavit and my copy of my id which was sent 15 February 2018 and received an sms saying your query has been resolved allow 24 to 48 working hours .Nothing happed

I then followed up on the 2018/03/08 as nothing happed and Myeni Jabulile advised that ticket was opened I must allow 72 hours ,Sill nothing happened

Then I followed up again and kholofelo Sethibela answered to my query saying my a credit of R399,83 was passed to my mtn account I must confirm my account and I did .Still nothing happened

Then I called the mtn ***** department and talked to lebogang Luthuli she said it has been resolved and I will receive my money. She even gave me the number to call her directly if any problems to ********** 466 and no one picks it up, Nothing happened .

I called customer service on the 3rd april 2018 and talked to Wendy Zwane and she said the money was release but not yet sent to banking department and she even asked my account number as she said that the one she has was wrong ,That then raised an alarm. she will escalate and I will get the money in 24 to 48 hours still nothing happened .

I called again 2018/04/06 and talked to Mariam Letsatsi and explained everything. Miriam said Wendy Zwane never escalated that query to the Mtn Banking department and the journal was never sent from the ***** department and I was surprised as Wendy said it has been sent but not yet escalated and promised that my query will be solved till to date , Then Miriam Letsatsi started to change the pitch of her voice when I started asking questions , She said she will again sent an email to the ***** department to send the journal so that she can escalate it again to the banking department . Then I asked for Wendy Zwane's direct number and she told me to dial 135 and press option 1 of which the options there are automated response .She then said Wendy is in KZN and not where she is . I have been with MTN for over 15 years now since I was on prepaid and then joined their contract by they still lie and take clients for a ride .Something within the mtn department is GOING REALLY WRONG . They even send reference number just to cool you down bt not to resolve the query and pay back Here are the reference number below and the reference number for Mariam Letsatsi seems wrong as she was a little bit rude Reference numbers as per the agents below who helped me Khanyisile Ngcobo ref: 1- ********** 6614 Myeni Jabulile *** Kholofelo Sethibela ref: 1- ********** 1376 Lebogang Luthuli ref: 1- ********** 6614 Wendy Zwane ref: 1- ********** 1699 Mariam Letsatsi ref: ********** 12 and it does not seem legit

0
Replies (2)
MD
Mash D's update19 Apr 2018, 15:23
Reviewer Update
On the 10th of April she called me and said within a period of 5 to 7 working days my money will have reflected in my account and still to date nothing has happened ,Then I receive an sms on Tuesday saying my query has been resolved I must kindly contact MTN within 48 hours if the problem still persists , I then contacted MTN to find out why the money has not been transferred in my account . I talked to Bokufile Mdlala Reference :1- ********** 2826 who told me that my query has not been escalated to the banking department and that she will send my journal to the banking department, While Alice advised that she has escalated it to the banking department . I then called in today and talked To Thabisile Shangasi who told me that I have been fed by lies as payouts takes 7 to 14 days and that my query has been escalated from the 10th april bt it is still pending ,I don't know who is lying to me or is the way MTN operate. Is the compliance Analyst lying or agents or they are all just playing the MTN Game ,Mybe they all need training to tell the truth and say I don't have an idea because their stories differs every time . And they even send me sms saying
MD
Mash D's update19 Apr 2018, 15:42
Reviewer Update
This is how MTN value us as customers ,Lies after lies 16 February sms from MTN : Dear customer, Your query has been escalated with reference number 1- ********** 6614 .Thank you for using mtn yelloday 19 March sms from mtn : Dear customer, Your query has been resolved with reference number 1- ********** 6614 .kindly contact MTN within 48 hours if the problem still persist. 3 April Dear customer your query has been resolved with reference number 1- ********** 1376. kindly contact MTN within 48 hours if the problem still persist. 4 april Dear customer your query has been resolved with reference number 1- ********** ********** . kindly contact MTN within 48 hours if the problem still persist 10 April : Dear customer, Your query has been escalated with reference number 1- ********** 6614 .Thank you for using mtn yelloday 17 April . Dear customer, Your query has been escalated with reference number 1- ********** 9166 .Thank you for using mtn yelloday 18 April . Dear customer your query has been resolved with reference number 1- ********** ********** . kindly contact MTN within 48 hours if the problem still persist 19 april Dear customer your query has been resolved with reference number 1- ********** ********** . kindly contact MTN within 48 hours if the problem still persist. Till today nothing has been resolved ,MTN must just answer to Consumer Act with this un ethical way of running their business period