1 reviews | Active since Jun 2015
Query unresolved
on the 06 of April 2018,i tried to get 3 GB data from MTN active and I did not receive it and I called customer care some guy told me they are having system glitch so I might get it after 48 hours, so asked him to load me 1GB for 2 weeks in the meantime, to this I haven't received the 3GB but it is on my bill of which I don't understand why. I called MTN on Tuesday I was told it will be fixed and I was given this ref number 1- ********** 8736 so yesterday I received sms that my query has been resolved however the 3 GB is still on my bill. Tuesday around 16h00 I received the 3GB from MTN and called them immediately to take it back as I don't need it anymore and I was given this ref number 1- ********** 9566 and yesterday I received sms that my query has been resolved but I istill have the 3gb on my balance.
kindly assist
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter have been escalated to system support for 3GB to be removed as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter have been escalated to system support for 3GB to be removed as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,