Query STILL UNRESOLVED 62 days later (ref***6)

On 16th Nov '15 I contacted Customer Care to advise my Nov '15 statement of account did not reflect my Oct '15 debit order payment of R3,543.69 being credited to my account, as the balance due was R6,298.15.<br> <br> On 24th Nov I received feedback that my balance due was the current month's invoice, not R6,298.15.<br> I rep**** asking for a correct statement to reflect this.<br> On 27th Nov I was advised I would receive a new statement - nothing was forthcoming.<br> On 15th Dec I rep**** attaching my Dec statement advising this had STILL not been rectified and the R3,543.69 was still not reflecting as a credit.<br> On 18th Dec I received feedback that the payment reflects on your system<br> I rep**** asking for a correct statement to reflect this.<br> On 28th Dec I was advised I would receive a new statement - and yes, nothing was forthcoming.<br> On 5th Jan I rep**** advising I am furious and I want a correct statement<br> On 11th Jan I received feedback that payments are reflecting on your system<br> <br> I received my Jan 2015 statement today