Query still not resolved
Good day Team MTN
Could someone please look into this for me as your call centre seems to be completely hopeless and point blank only serves to frustrate your clients.
So basically I get 100 gigs of data on the 27th of every month at around 27th AUG I had about +- 200 gigs, this is before receiving data for AUG. But on September 13th I’m apparently out of data, I called and ask how much of data I used since the 27th and was advised that I only used +- 50 gigs
Now I understand things go wrong and systems do calculations on their own, so I logged the query above and waited. 24 hours later nothing (Please understand I’m a person that uses about roughly 80 gigs a month) so to be without data for 24 hours is extremely painful
So I called to follow up and spoke to some person claiming to be a team manager ,supervisor something like that but I don’t trust it. He was goes by the name of Mervin Pillay (I have no clue how this guy even became an employee, have you heard him speak ?)
He advised he didn’t know what the problem was but tried to spin me a story about a number {078 *****61 removed for hello peter posting} being connected via data share, this is my wife’s number and as per my app that number was not loaded on data share but since I knew the number I went along with it and tried to explain to him that number also gets 100 gigs of data a month and uses Telkom wifi the entire month and actually shares their data with other people as they never use it but I still know that number didn’t reflect on my app as data sharing at this point.
So this guys goes on about what he cant do and how he cant help me basically to the premise that he’s useless to speak to. I got the picture and understand you know this is just beyond his skills or experience level.
I then suggested that he assist me with data and pending the outcome of the investigation if I used the data then I would pay for the extra data I got but if not you guys don’t charge me for it. But no this unempowered Employee says he can’t do it , I understood as he didn’t seem to have a solid understanding of how originations work. I then asked him to get a manager or someone that has a mandate to rectify the situation urgently to contact me and he said he cannot , “guys this is a structural issue with your client service and poorly trained staff like Mervin, is the proof of it .
(I’m considering selling all my MTN shares aswell as if this is how your business operates. Guys I foresee only doom and financial distress in your future)
All I’m left to do is cancel number old number{ 083 ****9 32 removed for hello peter posting } this I regard as my main number and any google search of this number you will see operate my business via it although Its not my contract number my aim is to move away from an organisation that cannot empower its employees to get a meaningful grasp of a situation and at point blank refuse to escalate this to someone that can , I now request my number {083 **** 932 removed for hello peter posting} to be cancelled due to that spineless employee and as soon as my *** contract is up I intend to move that contract to someone else.
At the interim I’m paying for a service I do not receive can someone please look into this and include your billing department in this query (I have no idea how you’re going to pay me back for time but that’s not my issue ) I’m just happy that soon my contact will be over and I can leave your business relations with your organisation.
Your refs are below
***
***
You will now see copies of this complaint on every forum I can post it on.
Hope someone competent to call me and please if his name is Mervin Pillay I rather not speak to him.