Query still not resolve after 2 appologies

the below issue is still not resolved, my statement shows I owe R221.80 instead of the correct R199.01, how many times will you keep apologising for the same thin<br> <br> Hello musa0508,<br> <br> We truly sorry for the inconvenience caused and for the breakdown in service experienced.<br> <br> We can confirm that the debit order was already submitted to your bank even before the payment was done by yourself. This unfortunately could not be off-set as it was submitted as a magtape. We will however credit the amount of R11.40 for the returned debit order.<br> <br> Once again we do apologize for the inconvenience caused.<br> <br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:*** <br> Add a new Mtn Report Inappropriate report? Back <br> <br> SUPPLIER'S RESPONSE Mtn Time and Date 14:49:17 | Tue 19 Jan 16 <br> Hello musa0508,<br> <br> Thank you for bringing this matter to our attention.<br> <br> Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for urgent assistance.<br> <br> Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.<br> <br> Kind Regards<br> Itumeleng<br> REQ:*** <br>