Query Resolution—- Bad Customer Service

Never had experienced such bad customer query resolution with MTN. For over a month now running back and forth to the store and still can’t conclude this. CRM is 0%rated. Vetting Department takes 48 hrs to respond to inquiry made by staff and once they do they request more information which will ultimately take up more time. I am not sure if the company is customer centric and understand or puts themselves in Customer shoes. Even when things are escalated to Head Office nobody even responds. I simply don’t understand how you guys operate. As it stands I still wait feedback even after 4 weeks logged🙆🏽♀️🥺