Query Regarding Ruby Mobile Contract Data Allocation

I upgraded to the Ruby Mobile contract in March 2026, which was advertised as including 100GB of data per month.

Since the upgrade became active, I have only been receiving 70GB of provisioned data each month. I logged a query with customer service under Case #BO***, but the case was closed with the explanation that I am receiving the correct allocation.

My concern is simple: if I am paying for a 100GB package, why am I only receiving 70GB? If the package only provides 70GB, then the monthly fee should reflect that. Otherwise, I expect to receive the full 100GB that I signed up for.

I have attempted to resolve this directly with the provider but have not received a satisfactory explanation of the discrepancy between the advertised package and the data being allocated to my account.

I would appreciate assistance in having this matter reviewed and clarified. I am simply requesting either the full 100GB allocation or a clear explanation as to why I am paying for 100GB while only receiving 70GB.

Case ***