1 reviews | Active since Dec 2009
Query outstanding for almost 2 months
I queried my account and have yet to receive a resolution.<br> Sequence of events to follow:<br> * 7 May - queried Customer Care<br> * 21 May - a follow up was sent<br> * 25 May - escalated my query to Raeleen Welman and Janine Arendse<br> * 5 June - follow up was sent. Query passed on to Arthur Khambule by Raeleen<br> * 8 June - Arthur Khambule passed the query on to Billing queries department ref: REQ ***<br> * 11 June - follow up was sent<br> * 22 June - query was escalated to Wayne Baker and Sheila Campbell. Wayne confirmed he would look at my query the following day, but I received no feedback.<br> * 1 July - Customer Care requested I specify my query again. I rep**** and confirmed my query.<br> <br> Up to this point I have not received any feedback on my query. I would just like to be reimbursed for Black Berry charges I was charged while I own an iPhone. I also disputed my Data charges, but prefer not to go through any further headaches.<br> <br> Regards,<br>
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,