MA
MOHAMMAD A
1 reviews | Active since Oct 2012
17 Oct 2017, 10:00
QUERY ON ACCOUNT
Good Day
Please note my mtn account is always debited directly from my bank account and this month October mtn send me a bill saying i am over Due R510 how is this possible when my account is debited correctly every month please i need this attended to ASAP before my account is debited at month end again.thanks MS Ahmod
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Replies (2)
MTN South Africa's replyOfficial
18 Oct 2017, 16:20Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
As per our telephone conversation the debit order will go off for R1848.00 on the31 st october.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply18 Oct 2017, 16:20
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
As per our telephone conversation the debit order will go off for R1848.00 on the31 st october.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
MA
MOHAMMAD A's updateReviewer Update
18 Oct 2017, 16:24Please note i have spoken to a mike Ramaboka first of all he has no customer service ethics secondly if you look at my statement from JUNE R1338 was been debited and prior to that no statement was received from MTN that my account was in R510 Arrears after 5 months now you guys come back saying i must pay a further R510 it very disappointing as i am a long standing customer with mtn if my Account is going to be debited for R1893 this month fine but after i am done with my contracts i will not be renewing it or any of my busniess lines with you guys it a total ******* to your customers.thanks
MA
MOHAMMAD A's update18 Oct 2017, 16:24
Reviewer Update
Please note i have spoken to a mike Ramaboka first of all he has no customer service ethics secondly if you look at my statement from JUNE R1338 was been debited and prior to that no statement was received from MTN that my account was in R510 Arrears after 5 months now you guys come back saying i must pay a further R510 it very disappointing as i am a long standing customer with mtn if my Account is going to be debited for R1893 this month fine but after i am done with my contracts i will not be renewing it or any of my busniess lines with you guys it a total ******* to your customers.thanks