JB
Janette B
1 reviews | Active since Apr 2015
03 Nov 2015, 13:42
Query not resolved
I lodge a complaint about my airtime that disappeared a few weeks ago and also emailed my complaints everytime it gets escalated and yet it is not resolved.<br> <br> I am not going to lose airtime above a faulty phone and bad network company and just after I signed a contract stating 369 for 24 months for my contract they debit 379 monthly as they can do it and I have no say.<br> <br> I want this matter resolved never ever has mtn been helpful always issues with contracts phones and after services.<br> <br> Please resolve my query and look into my account as you took it so you will know the balance of over R1200 that was taken.<br> <br> <br>
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Replies (1)
MTN South Africa's replyOfficial
04 Nov 2015, 16:45Hello Janet01,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
We have escalated the complaint to our billing technical support desk to check the back end system for the 1200 airtime lost when the upgrade has been done in April month once they confirm this then we can assist with the credit.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
We have escalated the complaint to our billing technical support desk to check the back end system for the 1200 airtime lost when the upgrade has been done in April month once they confirm this then we can assist with the credit.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply04 Nov 2015, 16:45
Official
Hello Janet01,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
We have escalated the complaint to our billing technical support desk to check the back end system for the 1200 airtime lost when the upgrade has been done in April month once they confirm this then we can assist with the credit.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
We have escalated the complaint to our billing technical support desk to check the back end system for the 1200 airtime lost when the upgrade has been done in April month once they confirm this then we can assist with the credit.
Kind Regards,
Alice van der Merwe
***
Best regards,