MB
MIeke B
1 reviews | Active since Apr 2015
24 Apr 2015, 13:29
Query not answered
Hi,<br> It has been more than a month since I logged a query with MTN after not being able to get hold of them on the 808 number. The query was pertaining to:<br> Debit order taken from MTN, although I never signed for a D/O to go off.<br> Money paid to MTN not reflecting on my statement<br> Contract choice not uphelp by MTN<br> I have not had any feedback and cannot get hold of them.<br> This is disgraceful service and I will move my contract from MTN.
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MTN South Africa's replyOfficial
11 May 2015, 10:12Hello miekeburger,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the sales division for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the sales division for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply11 May 2015, 10:12
Official
Hello miekeburger,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the sales division for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the sales division for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,