CG
Charne G
1 reviews | Active since May 2015
05 Jun 2015, 09:07
Query from 25/5 not resolved
Billing query from 25/5 still not resolved. I was charged R2200 on my last debit order. I was charged for PSD, whatever that is. I have a cap of R250 on my account and I never went over my 1GB. I can't get through to your call centre and no one replies on the MTN Active account. Last week I was told it has been escalated and they will contact me. Still no reply. After being a customer for 15 yrs + this level of service is unacceptable. If you cannot resolve this and refund me, I would rather close this account.
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MTN South Africa's replyOfficial
08 Jun 2015, 15:12Hello CGib3105,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the limit of R250 that is on your account is the limit for self service. It limits you to only purchase up to 250.00 on self services eg. when you have used up your 1GB of data and want to purchase more data.
The amount charged for PSD (Packet Switched Data) is for data used after exhausting your 1GB of data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the limit of R250 that is on your account is the limit for self service. It limits you to only purchase up to 250.00 on self services eg. when you have used up your 1GB of data and want to purchase more data.
The amount charged for PSD (Packet Switched Data) is for data used after exhausting your 1GB of data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply08 Jun 2015, 15:12
Official
Hello CGib3105,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the limit of R250 that is on your account is the limit for self service. It limits you to only purchase up to 250.00 on self services eg. when you have used up your 1GB of data and want to purchase more data.
The amount charged for PSD (Packet Switched Data) is for data used after exhausting your 1GB of data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the limit of R250 that is on your account is the limit for self service. It limits you to only purchase up to 250.00 on self services eg. when you have used up your 1GB of data and want to purchase more data.
The amount charged for PSD (Packet Switched Data) is for data used after exhausting your 1GB of data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,