Query - double debited

MTN you are absolutely disgusting and shocking on how you treat your clientelle, and yoru staff are completely ***********.

You susoended my services due to outstanding amount, which is impossible, as I always have funds available for my debit orders to go off, I haven't missed a MTN debit order for over 10 years, when I enquired at your Waterfall branch in Rustenburg, they informed me that I was 1 month in arrears, which wasn't my fault, the problem lay with you, they then informed me that I can make a manual payment which I did and they informed me I was up to date and nothing outstanding

This month (1st October 2025) you have now double debited me for apparently for another month owing, how is this possible!!!!! This issue lies with you, as I always have funds available for your debit orders to be deducted now you have double debited me this month putting me under financial pressure for my other debit orders to go off,you did not inform me I was behind with any payments I went to your branch and was informed I was fully paid uo, when I made the manual payment.

The issue lies on your side and due to your incompetence, now I must suffer financially due to you not being able to deduct the debit order on the necessary day/date.

None of your staff can provide me with a solution to the problem or are totally ***********, you have caused me to look for another service provider as I feel this was unnecessary and unfair and unprofessional on how you handled this situation.

I feel your unprofessionalism has definitely left a negative impression and I hope anyone looking to open an account or upgrading to look for an alternative provider. You guys are the absolute pits.

I will not let up on this and I will keep on posting until we can find a solution to this experiance.