Query and no response

Item: MTN South Africa
Rating: 2
Author: Teri-Lynn Rainsford

for the last 2 months my cellphone account as been high. I have phoned the call centre who logged a query on 1 September. I called again on the same day as I was battling to log on online and requested that they email me 3 months statements so that I can also have a look why my statement was so high. It is now 4 Sept. I have not received any feedback from MTN nor have I received any statements.<br> <br> Extremely unhappy with the service

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

18 Sept 2015, 10:53

Hello Teri-Lynn,

Thank you for your post.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the statement is send to the email address provided.

Regards
Lorraine
REQ:***

Best regards,

MTN South Africa's reply18 Sept 2015, 10:53

Official

Best regards,

Query and no response

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