QUERY ***

Hi, as requested I went to the store for assistance. The lady that helps me all the time, showed me that she is not able to recall any of my statements - only 1 dated 13-7-2014. 1st Query 203745 (made in-store) & I went back numerous times until I realised that MTN head-office is not being co-operative with the store. 2nd Query *** (call to MTN 10-9-2015) person told me that the 1st query was done incorrectly & she was going to fix that & still no reply? 3rd Query *** Follow up to MTN 7-10-2015. 4th Query follow up to MTN 14-10-2015 no.***. With each of these enquiries I've been told 21 days. Now you've given me a query no. Is this also a 21 day thing. MTN could take lessons from Vodacom in dealing with problems. I had a similar problem with them last year. Within 2 weeks it was sorted and my account credited! Due to this mishap I know to keep Bluetooth/Wi-Fi switched off. I Don't think I should be held responsible for MTN-staff mistakes. I object to the extra data that was charged to me. Check all statements for the previous months before the upgrade. That should prove that I do not exceed my data-bundle. Before the upgrade all was working like clockwork. Regards