NM
Nthabiseng M
1 reviews | Active since May 2015
04 Dec 2017, 11:26
Query
Hi I just got an sms saying "Congratulations your MTN application has been conditionally approved,please wait for a call from dealer" The dealer is it the place i app**** at? and will they call today? or can i just go in store and show them the sms then they will give me the phone?
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Replies (2)
MTN South Africa's replyOfficial
04 Dec 2017, 12:47Dear Valued Client,
Thank you for taking time to raise your concerns with MTN
As per our telephone conversation please visit the MTN store where you app**** the contract to finalise the application.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply04 Dec 2017, 12:47
Official
Dear Valued Client,
Thank you for taking time to raise your concerns with MTN
As per our telephone conversation please visit the MTN store where you app**** the contract to finalise the application.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
NM
Nthabiseng M's updateReviewer Update
04 Dec 2017, 12:59Thank you very much for your assistance Mike and I apologize if I made it seem like a complaint. It was not a complaint just a query. I know this page is normally used for complaints but others use it for compliments also...i am very grateful for your help and fast response it is highly appreciated.
NM
Nthabiseng M's update04 Dec 2017, 12:59
Reviewer Update
Thank you very much for your assistance Mike and I apologize if I made it seem like a complaint. It was not a complaint just a query. I know this page is normally used for complaints but others use it for compliments also...i am very grateful for your help and fast response it is highly appreciated.