query

I have a contract with mtn and it was suspended and my account was sent out to legal services. my account has been now paid up for 2weeks and they still haven't activated my phone. I have called the customer care number and went to them for help 5times already over 2 weeks. they aren't providing any communication and say its not their fault and that I will have to pay up the account even if I don't use the phone due to being blocked. all they tell me is that its not their fault and I must keep calling that telephone number and that they cant help me though I have a contractual agreement with them and not legal so I feel its fair that they provide proper communication with me and help with the matter at hand as I have an updated account and refuse to wait any longer with a phone that's paid and doesn't work. I have been going to the branch with little assistance and no guidance and any advise as what to do and how long. they keep saying give us 24hours and come back again and I go to the branch and they keep re sending an email through to legal. but for them to tell me that its not their problem is horrific as I signed the agreement with them and nobody else.<br> <br> Regards,<br> Matt