AS
Andrea S

1 reviews | Active since Aug 2015

07 Sept 2015, 08:39

Queries older than 2 weeks with no resolution

I still have no resolution on my old queries - A HOST OF QUESTIONS NO ONE RESPONDS TO BECAUSE THEY KNOW THEY HAVE BEEN CAUGHT OUT STEELING FROM ME!!<br> <br> Queries older than 2 weeks:<br> Incorrect sms charges for my cell (7 Jul - 7 Aug) [#***4]<br> Incorrect call charges for cell (7 Jul - 7 Aug) [#***6]<br> <br> Queries older than 1 week:<br> Change my Self Service Spend Limit to R50 for my 3G sim [#***8]<br> (Escalated to credit Management team)<br> <br> Usage limit change to R100 for my cell phone [#***9] AND [#***0] <br> <br> PSD charges that are incorrect on my 3G sim [#***8] <br> <br> Sms charged that I did not send from my 3G ****le Unit [#***2]<br> <br> <br> Latest query :<br> I am charged more for my monthly contract subscription than I agreed to when I upgraded my cell [#***9]<br> <br> <br> Please can someone just pay some attention and focus on helping me today - MTN your lack of service really is no laughing matter - I am so glad I do not work somewhere where my name is such a joke, I would of been truly ashamed!!!

0
Replies (2)
MTN South Africa
MTN South Africa's reply07 Sept 2015, 14:14
Official
Hello An3aS,

Thank you for your post.

Apologies for the delayed response and inconvenience experienced. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ:***
AS
Andrea S's update02 Aug 2016, 17:35
Reviewer Update

I never received any kind of feedback on my query - no surprise there!