DR
Debbie R
1 reviews | Active since Nov 2011
23 Jul 2015, 12:14
QUERIES GO UNANSWERED
JULY BILL R4,231<br> JUNE BILL R1,003<br> PREVIOUS 10 MONTHS R99<br> <br> ASKED THEM TO EXPLAIN THE R1,003 BILL WHEN I GOT IT DURING MAY - STILL WAITING<br> ASKED THEM TO EXPLAIN THE R4,231 BILL BEGINNING OF JULY - STILL WAITING<br> ASKED AGAIN 22 JULY FOR EXPLANATIONS ON BOTH BILLS<br> <br> SURELY IF THEY WANT PAYMENT OF THE ACCOUNTS THEY WILL ASSIST THE CLIENT. THEIR ATTITUDE STINKS - I MUST JUST WAIT. THAT IS TOTALLY UNACCEPTABLE! I HAVE STOPPED MY DEBIT ORDER - LETS SEE HOW QUICKLY THE QUERY IS SORTED WHEN THEY ARE NOT PAID!<br> <br> CUSTOMER SERVICE AT MTN IS NON EXISTENT
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MTN South Africa's replyOfficial
31 Jul 2015, 10:23Hello debbieram,
Thank you for your post.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records show that the charges were validated since the dispute was raised and feedback given to you. Kindly note that the process of validation involves linking usage to the sim card at the time of transactions on the network as required by law . It is also presumed that the sim card was in your possession at a time as it was not reported ****** as stated in the terms and condition of the contract.
In addition your line was migrated to a TO UP package on the 6th Of July 2015 after the Internet charges of over usage raised in the invoices cited. The changes in your Bill will only reflect in the invoice for August.
Regards,
Nomonde.
REQ:***
Thank you for your post.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records show that the charges were validated since the dispute was raised and feedback given to you. Kindly note that the process of validation involves linking usage to the sim card at the time of transactions on the network as required by law . It is also presumed that the sim card was in your possession at a time as it was not reported ****** as stated in the terms and condition of the contract.
In addition your line was migrated to a TO UP package on the 6th Of July 2015 after the Internet charges of over usage raised in the invoices cited. The changes in your Bill will only reflect in the invoice for August.
Regards,
Nomonde.
REQ:***
MTN South Africa's reply31 Jul 2015, 10:23
Official
Hello debbieram,
Thank you for your post.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records show that the charges were validated since the dispute was raised and feedback given to you. Kindly note that the process of validation involves linking usage to the sim card at the time of transactions on the network as required by law . It is also presumed that the sim card was in your possession at a time as it was not reported ****** as stated in the terms and condition of the contract.
In addition your line was migrated to a TO UP package on the 6th Of July 2015 after the Internet charges of over usage raised in the invoices cited. The changes in your Bill will only reflect in the invoice for August.
Regards,
Nomonde.
REQ:***
Thank you for your post.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records show that the charges were validated since the dispute was raised and feedback given to you. Kindly note that the process of validation involves linking usage to the sim card at the time of transactions on the network as required by law . It is also presumed that the sim card was in your possession at a time as it was not reported ****** as stated in the terms and condition of the contract.
In addition your line was migrated to a TO UP package on the 6th Of July 2015 after the Internet charges of over usage raised in the invoices cited. The changes in your Bill will only reflect in the invoice for August.
Regards,
Nomonde.
REQ:***