JP
Jacques P
1 reviews | Active since Apr 2018
17 Apr 2018, 17:27
Querie
I tried fruutlessly to cancel my one phone contract through customer care and the mtn branch at carnival mall. Even they sent a mail requesting the cancellation without any success. I am now fed up because every month money goes off without me having any benefit
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Replies (2)
MTN South Africa's replyOfficial
18 Apr 2018, 07:24Good day Jacques,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent a request through to our cancellations department for urgent assistance. You may also contact them directly by dialing 808 and select option 4.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply18 Apr 2018, 07:24
Official
Good day Jacques,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent a request through to our cancellations department for urgent assistance. You may also contact them directly by dialing 808 and select option 4.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
JP
Jacques P's updateReviewer Update
18 Apr 2018, 10:02Please can you arrange all the moneys been paid since december 2017 to be re- imbursed. The person that sent the mail from carnival is ***
Thanks for responding.
JP
Jacques P's update18 Apr 2018, 10:02
Reviewer Update
Please can you arrange all the moneys been paid since december 2017 to be re- imbursed. The person that sent the mail from carnival is ***
Thanks for responding.