****PY SERVICE MTN
<p>I have logged a complaint in store regarding my contract after receiving a sms how much my debit order will be at the end of May to my utter shock. I have been a client of MTN for the past 17-18 years and not a single phone call, email or sms from them explaining how my top-up was change. According to the lady I changed my usage limit manually on my phone, which i didn't. And now I am liable for the huge bill. My whole family has top-up contracts which has always worked out for all of us and we just top up whwnever needed. The complaint was logged 27/05/2016 at the store, reference nr ***(USD). And up to date know response from MTN as why this happens. I'm very very unhappy and disappointed in MTN! I would like answers please!!!</p>
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MTN South Africa's replyOfficial
03 Jun 2016, 09:42Good Day Marlon Brandon Fredericks,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records five of your numbers are on Mtn My Choice packages however the Usage limit on *** was changed via a USSD string on the phone itself to R4,974.00 on the 10 March 2016. This is the reason you are liable for the charges.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply03 Jun 2016, 09:42
Official
Good Day Marlon Brandon Fredericks,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records five of your numbers are on Mtn My Choice packages however the Usage limit on *** was changed via a USSD string on the phone itself to R4,974.00 on the 10 March 2016. This is the reason you are liable for the charges.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,