****py Service From MTN
<p>I am very disappointed with Mtn, i have been a loyal customer for over 10years. </p> <p>So I bought a weekly 2gig data bundle on the 11th of December then on the 14th i got my recurring monthly bundle of 500mb.</p> <p>Instead of them depleting the weekly bundle 1st (which was going to expire on the 18th of Dec), they decided to deplete the monthly one which was going to expire on the 14th of Jan 2017.</p> <p> </p> <p>I called in on the 17th of December to resolve the issue and some of their consults are rude and hang up on customers
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to our billing support team for investigation.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to our billing support team for investigation.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,