NM
Nolwazi M
1 reviews | Active since Nov 2016
11 May 2017, 12:20
****py Service
<p>Good day.</p> <p> </p> <p>I recently purchased a Huawei p9 lite from MTN, at no point did the sales person mention that It is a single sim handset and I also was not aware that MTN manufactures a different model as it is not highlighed on the phone specifications. After 3 Days of purchasing and trying the SIM cards I call to find out why my second sim is not working then they notified me. I told them I did not want the phone anymore and I wanted to return it however the consultant gave me a such attitude and basically told me they are not responsible for my ignorance. I'm very unhappy about the pre and post sales service and no longer want this phone. Please assist</p>
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MTN South Africa's replyOfficial
11 May 2017, 20:59Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***0
Best regards,
MTN South Africa's reply11 May 2017, 20:59
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***0
Best regards,