****py service

<p>On the 15 October 2016 I los my phone, I went to report it at MTN along with all the documents including an affidavit from the police station. I filled a claim form for insurance to pay, I specifically asked the shop assistant how long the process takes and I was told "about a week". A week passed and I had not heard anything from insurance or Mtn store, I then went back to ask what's happening and I was now told " it takes about two weeks" by the same person who said it took about a week. The person who assisted me was not on duty and I was told I have to come back when he is on duty of which I did and he was not on duty on the day when he was supposed to be. So I guess you don't get assistance at MTN when the person who assisted you at first is not in, how ridiculous. I then asked for the insurance number so that I call them myself and when I did get through I was told my claim has not been submitted. What on earth? I am very furious, this is going to be a 3rd week now of this back and forth and being sent from pillar to post by people who simply can't do their job. What the hell are they being paid for? I have now been trying to get through to the insurance call centre and they hang up after I hold the line for more than 20minutes. Can someone please make me understand why MTN treats its customers like this?</p>