****PY MTN CUSTOMER SERVICE !!!!

Good Afternoon

Please can you assist me.I've been with MTN network for over 10 years and was satisfied with their service .It was early this year around May 2024 that MTN advised me that I owe R32 000.00 because of the data contract I opened online with them .I was really in shock because I never opened any data contract and also with the fact that it was never bought to my attention until I needed extra service from them. The MTN store in Benoni ( Oakfield Centre) couldn't help me to resolve the problem and was referred to their ***** department which its a call Centre and very difficult to get hold off. When I finally got hold of the call Centre ***** department and requested for a copy of a contract, they couldn't share that contract but told me to go to the police Station for an affidavit stating that I knew nothing about this contract. I did exactly that and waited for their further respond .Bearing in mind that my ancient number *** is the number which I used for all my job hunting applications and possibly my future employer could be phoning that number .

Its been over 6 months running in circle trying to unblock my number and clearing my name from the creditors with MTN with No Luck .Please can your intervene .At one stage when doing my follow ups on what's happening with unblocking of my number ,one of their Consultant agent told me that I should check after 24 Hours as it showed on their systems that the number was unblocked .I waited for that 24 Hrs. but still the same .

Its really inconveniencing me in many aspects not let alone with my job hunting .For now I have an alternative number which you can contact me on and its *** and would really appreciate your assistance to retrieve my number ***) which I had for over 15 years .

Looking forward to hear from you .

Kind Regards Senzeni Nomonde Hele