MT
Makhosazana T
1 reviews | Active since Aug 2016
10 Aug 2016, 13:21
****py insurance!
<p>I took my iPhone in for repairs on 8 July 2016 at the walk-in centre in Polokwane. Till TODAY, the operator at the MTN Insurance call centre says my claim hasn't been received. </p> <p> </p> <p>I've been paying MTN and the insurance company religiously and this is the thanks I get. An entire month and a bit without my phone. This is shoddy customer service to say the least!</p> <p> </p> <p>Maybe it's time I contacted Cell C to take over my contract. </p>
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MTN South Africa's replyOfficial
10 Aug 2016, 21:31Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
MTN South Africa's reply10 Aug 2016, 21:31
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
MT
Makhosazana T's updateReviewer Update
11 Aug 2016, 06:28How long will your follow up take?
MT
Makhosazana T's update11 Aug 2016, 06:28
Reviewer Update
How long will your follow up take?