****py After Service
<p>I bought a Samsung Grand Prime from Ackermans and barely a month and a half later the phone is not working anymore. I take the phone to the shop for repairs and its taken to MTN for repairs.</p> <p> </p> <p>When I call in to follow up on the repairs, I am told by a Call Centre asstistant that they are waiting for spares. When I seek further explanation I am told that the Terms and Conditions state that repairs take 7 to 21 working days. I paid for a working phone and the least any good vendor can do is give me a comprehensive response when I am following up not some scripted response.</p> <p> </p> <p>I have always bought my phones from MTN but I think its time to change to a better vendor, even the shop assistants told me MTN offers the worst support.</p> <p> </p> <p>Its appalling to say the least!</p>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
10 Aug 2017, 13:26Thank you for your post.
We apologize for any inconvenience incurred.
We have contacted the repair center today they have notify us that they are waiting for spears from the manufacture, they cannot repair the device with the spares.
Please follow up with the repair center in 3 days time if they have received the spears from the manufacture.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply10 Aug 2017, 13:26
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have contacted the repair center today they have notify us that they are waiting for spears from the manufacture, they cannot repair the device with the spares.
Please follow up with the repair center in 3 days time if they have received the spears from the manufacture.
Kind Regards,
Alice van der Merwe
Best regards,
's updateReviewer Update
10 Aug 2017, 13:30Thank you. I will most certainly be following up in 3 days time. Its been 11 working days already.
's update10 Aug 2017, 13:30
Reviewer Update
Thank you. I will most certainly be following up in 3 days time. Its been 11 working days already.