1 reviews | Active since Apr 2015
Putrid service.. they dont care abt their customer
My phone was sent it for repairs in February already... they then decided because there was something wrong with my motherboard that it was due to neglect bt they cant even give a proper reasoning. I then went to Edgars Blue route to check if my phone has come back and found out nothing has... they phoned MTN which took forever to get through to them nd phoned me to tell me that I have to pay R330 for courier fees so that I can get my phone back which was never communicated to me. I have tried phoning the MTN repair centre numerous of times but no one answers even of I hold the line for over 10minutes eachtime. This is unacceptable. I have work in the repairs at my company and never has a supplier charged a customer courier fees for repaired or unrepaired units. They have also **** about sending me a sms to tell me this cause I have not received anything via sms or email thay stipulates that I have to do so with their banking details on. I have sent emails but no response and I need to speak to the manager.
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
The amount of R330.00 liable by yourself would have been an admin charge if your handset was out warranty or if you had rejected the a quotation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Yahya
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
The amount of R330.00 liable by yourself would have been an admin charge if your handset was out warranty or if you had rejected the a quotation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Yahya
REQ:***