PUTRID SERVICE FROM MTN

I upgraded my MTN business contract at the beginning of June 2020, via an online MTN agent, Ms Anne Erasmus. Paper-work was done and signed and contract upgrade was approved within a day. The saddest thing ever is that I am still waiting for my handset, almost two months later. Stories upon stories from Anne Erasmus, to the extent that she doesn't answer my calls any longer. Apparently my handset was sitting with the couriers, for over a month, and now has been returned to MTN. Who knows? Worst of all MTN has charged me for the upgrade.